Return Policy
Mekel 15-Day Return Policy
At Mekel, we take pride in delivering high-quality apparel and accessories. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
- Returns must be requested within 15 days of the delivery date.
- Items must be unused, unworn, unwashed, and in original condition.
- All original tags, packaging, and accessories must be included.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items are final sale and not eligible for return or exchange:
- Sale or clearance items
- Gift cards
- Customized or personalized items
- Worn, washed, damaged, or altered products
Return Process
- Email customerservice@shopmekel.com within 15 days of delivery.
- Include your order number and reason for return.
- Once approved, you will receive return instructions.
- Ship the item back within 5 days of return approval.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service. Mekel is not responsible for lost or delayed return shipments.
Refunds
- Once received and inspected, refunds will be issued to the original payment method.
- Please allow 5–10 business days for processing.
- Original shipping charges are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- If an exchange is unavailable, a refund or store credit will be issued.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we’ll make it right.
Contact Us
For questions or assistance, reach out to:
Email: customerservice@shopmekel.com
Website: www.shopmekel.com